Instrument Repair Shop in Salem, OR
Repair Price List
We have a full service in-house Band and Orchestra Repair Shop that can handle anything from simple adjustments and dents to full overhauls and cleaning.
We offer a full range of fretted instrument services from restrings to full setups.
Instrument repair pricing is done on a case by case basis and we must see the instrument in order to accurately quote the service. We operate under our repair price list and make adjustments as needed seeing as each repair situation is unique.
Instrument Check-in process:
1. We must see the instrument in order to give you an accurate quote so please bring the instrument in when inquiring about a repair service.
2. If we haven't already worked on something for you, we will set up an account which includes your name and a good phone number.
3. Once we have given you an estimate you must give us approval before we work on the instrument. In some cases we need to take a longer look at the instrument because we will need to get quotes for parts from a manufacturer; in this case, we will call you after you have left the instrument to approve the price and repairs that we suggest need to be completed.
4. At the time you leave your instrument for us to repair we will give you a date on which your instrument will be ready to pick up. The general turnaround time is 2-3 days, however we experience busy seasons (summers and winter break) in which case we often times need about 1 week to complete your instrument repair. If you qualify for a warranty repair (you are renting the instrument from us or purchased it within the last 12 months), we try to complete the repairs by the next day if possible.
*If you have left a textable number on file, that number will receive a text letting you know the instrument you dropped off is ready for pickup.* If your number is not textable or you would prefer a phone call please mention that when the instrument is dropped off so we can make a special note to call you when the instrument is complete.
Weekly school road service:
1. We offer weekly stops at area schools where we can pick-up and/or drop off repairs as well as purchases made by the school. Our road representatives also bring a tool kit with them in order to complete simple repairs on site when possible.
2. Our primary road representative is Marcus Harbaugh and he can be reached here if you would like to initiate weekly service.
Band Instrument Repair:
Randy Kem: Head Technician/Co-Owner. Randy Kem has been repairing band instruments since 1987 and has worked in the music retail industry since 1977.
Casey Fitzyounger: Brass Technician, and Fretted Instruments.
String (fretted and unfretted) Instrument Repair
Casey Fitzyounger (Fretted)
Mike Delamare: Head String Technician/Co-Owner