We have a full service in-house Band and Orchestra repair shop that can handle anything from simple adjustments and dents to full overhauls and cleaning.

We offer a full range of fretted instrument services from restrings to full setups.

Instrument repair pricing is done on a case by case basis and we must see the instrument in order to accurately quote the service. We operate under our repair price list (see below) and make adjustments as needed seeing as each repair situation is unique.

Repair Price List

Instrument Repair Check-In Process

Bring the Instrument In
We must see the instrument in person to provide an accurate quote, so please bring it with you when inquiring about repairs.

Set Up an Account
If you're new to us, we’ll create an account using your name and a phone number we can text for updates.

Initial Evaluation
While you wait, we'll quickly assess the instrument: checking for playability issues, leaky keys or pads, dents, missing parts, case problems, etc.
If you are not the player, please provide detailed information about any issues they've noticed so we can focus on those areas during our evaluation and repair. (Don't worry if you aren't sure what's wrong, we'll do a thorough check of the instrument and do a play-test before it leaves the bench.) After that, we’ll log the instrument into our system and prepare your repair estimate.

Approval Needed
We'll give you an estimate, and work won’t begin until you approve it. If parts need to be ordered or we need more time to assess, we’ll follow up with a final quote before moving forward.

Repair Time & Pickup
When you drop off your instrument, we’ll give you an estimated pickup date. Most repairs take 2–3 days. During peak seasons (summers and winter breaks), repairs may take up to a week.
If your repair is under warranty (you’re renting from us or bought the instrument within the last 12 months), we aim to finish it by the next day when possible.

Communication
If we have a textable number on file, we’ll text you when your instrument is ready. Prefer a phone call? Just let us know when you drop it off.

Weekly school road service:

1. We offer weekly stops at area schools where we can pick-up and/or drop off repairs as well as purchases made by the school. Our road representatives also bring a tool kit with them in order to complete simple repairs on site when possible.

2. Our primary road representative is Marcus Harbaugh and he can be reached here if you would like to initiate weekly service.

Band Instrument Repair:

Randy Kem: Head Technician/Co-Owner. Randy Kem has been repairing band instruments since 1987 and has worked in the music retail industry since 1977.

Casey Fitzyounger: Brass Technician and Fretted Instruments Repair since 2016.

String (fretted and unfretted) Instrument Repair:

Casey Fitzyounger (Fretted)

Mike Delamare: Head String Technician/Co-Owner